This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. It applies in full to all players residing in the United Kingdom. Please read it carefully so that you understand your rights and our obligations.

What We Collect and Why

When you register an account, we collect personal information such as your full name, date of birth, email address, residential address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and fulfil our obligations under applicable licensing and anti-money-laundering requirements. During transaction processing, we also record details of each payment method used, transaction amounts, and timestamps. We do not collect more information than is reasonably required for these purposes.

We also gather technical data automatically as you navigate our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this data solely to maintain the security, stability, and functionality of the platform — for example, to detect unusual login behaviour or prevent unauthorised access to your account.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission and is stored on secure servers with restricted internal access. Only staff members who genuinely need access to your information in order to deliver or support our services are permitted to view it. We do not sell your personal data to third parties under any circumstances.

There are a limited number of situations in which we may share your data with external parties. These include passing necessary payment details to our payment processing partners so that transactions can be completed, sharing identity information with regulated verification services as part of our know-your-customer checks, and disclosing data to regulatory or law-enforcement authorities when we are legally required to do so. In each case, only the minimum necessary data is shared, and any third party receiving it is required to handle it securely and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your records for the duration required by our licensing authority and applicable financial regulations. Once that retention period has elapsed, your data is securely deleted or anonymised.

As a player based in the UK, you have the right to request a copy of the personal data we hold about you, to ask us to correct any inaccuracies, and to request the deletion of your data where no legal obligation requires us to keep it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to your request within a reasonable timeframe. If you are unsatisfied with how we have handled your data, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we do, the revised version will be published on this page with an updated effective date. We encourage you to check back periodically. Continued use of our web platform following any update constitutes your acceptance of the revised policy.